The Zero Bug Policy
A few years ago, a company I worked for was suffering from quality problems. We were expanding into new areas, pushing the product in new directions, and releasing new features quickly. As we pushed out new and evolved products, quality declined. Everything came to a head when customers began openly complaining about software quality. Our CTO stepped in with a mandate to solve the quality problem. His approach? The Zero Bug Policy — no-one was allowed to work on new features until the number of bugs in the product backlog was zero. ...